Refunds & cancellations
Last updated 8 October 2026
We don't sell anything on this website
Highfold Group doesn't take orders or payments on this website, so there's nothing here to cancel or refund. Each of our brands sells through its own website and looks after its own cancellations, refunds and returns, under the policy on that website (usually its /refunds page). The quickest way to get help is to contact the brand you bought from.
A charge on your card statement
Card payments to our brands are processed by Stripe and appear on statements under HIGHFOLD, usually followed by the brand's name (HIGHFOLD* and the brand). If you don't recognise one, look for a receipt or order confirmation from that brand in your email, then contact the brand with the date and amount. If you think your card has been used without your permission, contact your bank or card provider as well.