Website terms of use

Last updated 8 October 2026

In plain English: be fair with us and we'll be fair with you. Nothing here affects your statutory rights.

1. About us

This website is run by Highfold Group. Address: Office 21848, 182-184 High Street North, East Ham, London, E6 2JA. This website (highfoldgroup.co.uk) is run by Highfold Group. Contact us at hello@highfoldgroup.co.uk.

2. What this website is for

This website tells you about Highfold Group and our brands. We don't sell anything or take payments on it: each of our brands sells through its own website, under its own terms, refunds policy and privacy policy, which you'll find on that website. These terms only cover your use of this website.

3. Using this website

You're welcome to use this website for your own information. Please don't misuse it: no attempts to break, overload or get unauthorised access to it, and nothing unlawful.

4. Messages and our chat assistant

When you contact us through this website we use what you send to reply to you, as our privacy policy explains. Our chat assistant is automated and can make mistakes; it can't see or change orders, accounts or payments with our brands, so for those please contact the brand concerned.

5. Information on this website

We work to keep this website accurate and up to date, but it's general information, provided free of charge, and not advice. Each brand's own website has the current details of its products and prices.

Our liability

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable. Nothing limits our liability for death or personal injury caused by negligence, fraud, or anything else that can't legally be limited. Because this website is free to use, we're not responsible for any business losses from using it.

Complaints

If something's gone wrong, email hello@highfoldgroup.co.uk and we'll aim to resolve it within 14 days.

Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings in your local courts.